Volume : 7, Issue : 7, JUL 2021




In contemporary situation, administration, information communication technology is playing vital and significant role in terms of strengthening, integrating and addressing various social, political, economical and other consumer issues. In many ways it has been addressing and redressing all social, economical and political issues of the various communities and citizens, unless information communication technology has been introduced nothing development would have occurred in the Indian society as well as western society. Through this aspects how fare information communication technology is helping and addressing consumers oriented issues without failure because, many cases are received and inducted trough communication technology for resolve and address in short span of times. This study is aimed at analysis of role and play of the information and communication technology in resolving and redressing consumers and customers issues and problems. As it is increasing benefits, gains and success to costumers, additionally it brings consumers problems through information communication technology because Consumers have been receiving and getting so many doubts, ambiguity and suspicions in delivered customers services, goods and materials, regarding to this what extend information communication technology is helping to customers and consumers would be major concern of this study. Many of online shopping is cheating the consumer’s money and delivering adulterate, filthy materials against to its mentioned details of fees and procedures.



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